iSupplier FAQ

Your Buyer is your first point of contact if you are unable to find the answer to your question in this document or in one of the job aids. Your Sales Representative / Account Manager should know the AAM Buyer’s name.

We are evaluating the ability of the Quality system utilizing a single point log on (as is the plan for the remainder of our applications), but for now you must use the correct link ID and password for each system as follows:

• Quality System (AAM Online): http://www.aam-online.com/

• iSupplier Portal: https://supplier.aam.com
   

This is where Suppliers will find and submit PPAP requests, review and reply to PRR’s (Problem Reporting and Resolution) and review their Supplier Scorecard. If you would like to request access, contact your Buyer.

iSupplier Portal is where Suppliers will find Release and Pull information, Payment Status, eRFQ (electronic RFQ’s), Specifications and Bulletins, Manuals, etc. It is AAM’s information repository for Suppliers. If you would like to have access, please contact your SSC (see Question below for answers on SSC).

SSC stands for "Supplier Security Coordinator". This is the person within your company that controls access to AAM’s iSupplier portal for your company’s associates. If you do not know who has that responsibility in your company, you can contact your Buyer or email CCC@aam.com

That would mean your company is not yet set up for iSupplier access. Please fill out "Supplier System Security Coordinator Registration" along with the "Supplier Data Transmission Agreement" form in the Access Request Forms section on the left panel of this page for instructions on gaining access to iSupplier Portal.

There are two; one on how to add users and grant or remove users’ access to responsibilities, and one to help them understand which jobs should be assigned what responsibilities. Both job aids are sent to the SSC when first granted their username and password. If the SSC no longer has these documents, they can request the forms from the Customer Care Center (CCC@aam.com) or your Buyer.

You can and should have a backup SSC. Fill out the “Supplier Security Coordinator Registration” form (located in the Access Request Forms section) and note on the form that it is for a backup (or second) SSC.

If your SSC is no longer with your Company (or in a different division), you can use the “Supplier Security Coordinator Registration” form to have the previous SSC removed and replaced. That form is found in the Access Request Forms section on the left panel of this page.

Accounts Payable developed a job aid that allows you to look up and extract all payment information from iSupplier Portal. That job aid is located in the Bulletins and Specifications page within iSupplier Portal.

Plants in different countries have different tax ID’s, and AAM has to set them up as separate Companies for tax purposes. The same applies to companies that have more than one division; each division has their own tax ID.

Most name changes require AAM to set up a new Company for tax reporting reasons. That means you need to have a SSC set up for the new Company. Quality and EDI will also have to be addressed. Simply request that your Buyer provide you with the “Consolidated Supplier Entry Form”. Complete the form and return it to your Buyer.

If you are a SSC then you need to contact the Customer Care Center(CCC@aam.com, your Buyer has their number, if you no longer have it). If you are a user, but not the SSC, then your SSC can reset your password.

Unfortunately, we can only forward the password to the user of the record. If your Company hasn’t already gained access to iSupplier Portal, now would be a good time. You will then be able to manage your own users, ID’s, and passwords.

Have your Email System Admin add aam.com as a trusted email provider. This will prevent automatic emails from getting caught in your spam filter.

Have your Email System Admin setup a mail box named AAMPOs@yourcompanyname.com and grant you access to it. Provide this mailbox id to your buyer to have PO’s directed to it.